How to Join Restoration TPA Networks: Major Programs, Requirements, and Application Information

Research the major restoration TPA and managed repair networks, understand their published contractor requirements, and learn how to prepare your company before applying.

The Restoration Directory Editorial Team · Published August 3, 2026 · Last updated August 3, 2026

For many restoration company owners, joining a third-party administrator, managed repair, or direct repair network can provide access to insurance-related assignments that would otherwise be difficult to obtain.

These programs may connect restoration contractors with water mitigation, fire and smoke restoration, mold remediation, contents, emergency services, roofing, reconstruction, and general property repair opportunities. Depending on the program, the network may also help coordinate estimates, documentation, communications, customer satisfaction, payments, and carrier requirements.

However, not every network operates the same way.

Application requirements, fees, available territories, supported services, estimating platforms, performance standards, and assignment volume can vary considerably. A network that works well for one restoration company may not be the right fit for another.

This guide examines several of the major restoration contractor networks, including:

• Contractor Connection
• Alacrity Solutions
• Sedgwick Repair Solutions
• Accuserve
• Eberl
• Westhill
• Lionsbridge Contractor Group

It also explains how restoration companies can prepare before applying and how direct property-owner visibility can complement a company’s TPA relationships.

Important: Program requirements, fees, carrier relationships, service territories, and application availability can change. Always verify current information directly with each network before applying or making a business decision.

What Is a Restoration TPA Network?

TPA commonly stands for third-party administrator. In the restoration industry, however, company owners often use “TPA” as a general term for several different types of programs.

These may include:

• Third-party claims administrators
• Managed repair programs
• Contractor networks
• Direct repair programs
• Preferred contractor programs
• Managed restoration networks
• Carrier-specific vendor programs

The exact structure varies, but a common process looks like this:

1. A property owner reports damage to an insurance carrier.
2. The carrier sends the claim or repair opportunity to a managed repair provider or contractor network.
3. The program identifies an eligible contractor based on location, services, availability, capacity, credentials, and performance.
4. The contractor contacts the property owner and inspects the damage.
5. The contractor follows the program's estimating, documentation, communication, and project-management requirements.
6. The network, carrier, contractor, and property owner remain involved as the project moves toward completion and payment.

Some programs manage much of the repair process. Others primarily credential contractors, distribute opportunities, monitor performance, or provide technology that connects the parties.

This is why restoration owners should study the actual agreement rather than assuming every TPA or managed repair program works the same way.

Why Restoration Companies Join TPA Networks

The primary reason to join a TPA or managed repair network is access to additional opportunities.

A restoration company may benefit from:

• Insurance-related assignments
• Qualified local referrals
• Opportunities during catastrophe events
• Relationships with national or regional carriers
• Reduced dependence on generating every lead independently
• Training and contractor support
• Vendor or purchasing discounts
• Administrative assistance
• Estimate and supplement support
• Electronic project-management systems
• Payment coordination
• Greater exposure in underserved territories

Network participation can be especially valuable for a company that has the operational capacity to handle more work but has not yet developed strong carrier, agent, plumber, property manager, or digital-marketing lead sources.

TPA participation is not automatically profitable, however. The outcome depends on the type of assignments received, contract terms, pricing requirements, administrative costs, staffing, close rate, job size, payment cycle, and the contractor’s ability to satisfy program expectations.

Common Requirements Before Joining a TPA

Requirements differ by network and carrier, but restoration companies should generally be prepared to provide information about the following areas.

Company history

Some networks require contractors to have operated for a minimum number of years. They may ask for formation documents, business registrations, references, ownership information, and revenue history.

Licensing

The company must generally hold all state and local licenses required for the work it performs. Licensing rules can vary by state, municipality, trade, and project type.

Insurance coverage

Programs may require general liability, workers’ compensation, automobile, pollution, professional, cyber, umbrella, or other coverage. Required limits can also vary by network and carrier.

Do not purchase or change coverage based only on a general online article. Obtain the current insurance requirements directly from the program.

Restoration certifications

Water mitigation and remediation programs may require applicable IICRC certifications, trained technicians, appropriate equipment, or other evidence that the company can perform the services it offers.

Background checks

Contractor owners, employees, technicians, or subcontractors who enter customers’ properties may be subject to criminal background screening.

Financial stability

Some programs review financial history, credit, revenue, available capital, or the company’s ability to fund labor and materials while waiting for project payments.

Commercial facilities and equipment

A program may inspect the company’s office, warehouse, equipment, vehicles, inventory, or overall operational capacity.

Estimating and project-management technology

Restoration companies may be expected to use platforms such as:

• Xactimate
• Cotality or Symbility
• T&M Pro
• A network-specific project portal
• Digital photo and documentation systems
• High-speed internet and current computer equipment

Online reputation

Customer reviews, unresolved complaints, public business information, and the consistency of the company’s online presence may be considered during credentialing.

Service capacity

Networks may evaluate:

• Geographic coverage
• Emergency response capabilities
• Available technicians
• Reconstruction capabilities
• Equipment inventory
• Catastrophe response capacity
• Job volume
• Current workload
• Services offered

Meeting the published minimum requirements does not necessarily guarantee acceptance. A network may already have sufficient contractor coverage in the applicant’s market.

Major Restoration TPA and Managed Repair Networks

The following summaries are based on information the networks make publicly available. Restoration companies should review the current contractor agreement and confirm all terms directly before enrolling.

Contractor Connection

Contractor Connection is a managed repair network owned by Crawford & Company. It connects participating contractors with insurance-related and consumer property repair opportunities.

Its network supports services that include:

• Water mitigation
• General contracting
• Emergency fire and smoke response
• Roofing
• Board-up and temporary repairs
• Textile restoration
• Specialty property services

Contractor Connection states that contractors receive referrals from insurance claims and consumers seeking property repair or remodeling services. Projects are managed through its systems for factors that include work quality, customer service, estimate accuracy, and contractor performance.

Publicly stated contractor requirements

Contractor Connection’s published materials indicate that contractors may need to demonstrate:

• Insurance restoration experience
• Appropriate licensing
• Required insurance coverage
• Financial stability
• Professional facilities and equipment
• Employee background checks
• Estimating and technology capabilities
• An ability to satisfy network credentialing requirements

Network members are credentialed before acceptance and recertified periodically.

Publicly stated fees

Contractor Connection describes its pricing as a “pay as you grow” approach.

Its public contractor information states that there is an initial application fee and that contractors then pay fees for work they perform through the network. The exact current application cost and job-related fee structure are not clearly published on the public page and should be confirmed before applying.

Potential benefits

Participating contractors may receive:

• Insurance and consumer referrals
• Project-tracking technology
• Credential-management assistance
• Training
• Performance support
• Purchasing and vendor discounts
• Access to industry events

Assignment volume is not guaranteed and will depend on factors such as market demand, services, coverage, capacity, carrier relationships, and performance.

Learn about joining Contractor Connection

Alacrity Solutions

Alacrity Solutions operates a managed repair contractor network that connects contractors with insurance-related property repair and restoration opportunities.

Alacrity’s public information emphasizes local referrals, contractor support, project documentation, customer communication, electronic payment tools, and purchasing discounts.

Its proprietary AlacNet platform is used to manage project information and move funds electronically as projects reach applicable milestones.

Publicly stated contractor requirements

Alacrity states that applicants must:

• Have been in business for at least two years
• Provide appropriate business and trade licenses
• Provide applicable certifications
• Provide references
• Meet financial-stability requirements
• Meet general liability, workers' compensation, and other insurance requirements
• Use current technology, including estimating software such as Xactimate
• Maintain a high-speed internet connection
• Agree to facility and equipment inspections
• Meet credit and background-check requirements

Alacrity’s prequalification process also indicates that acceptance may depend on whether contractor coverage is needed in the applicant’s market.

Publicly stated fees

Alacrity states that contractor network members pay minimal fees, but the exact fee amounts and structure are not clearly disclosed on the public contractor page.

Applicants should request a complete explanation of all application, credentialing, membership, referral, project, technology, or administrative fees before signing an agreement.

Potential benefits

Alacrity promotes benefits that include:

• Qualified local referrals
• Relationships with insurance carriers
• Technical and administrative assistance
• Project-documentation support
• Customer-communication support
• Electronic movement of funds through AlacNet
• Contractor and vendor discounts

Apply to the Alacrity Contractor Network

Sedgwick Repair Solutions

Sedgwick operates a nationwide managed repair network for residential and commercial property claims.

Its published service categories include:

• Emergency response
• Water mitigation
• Temporary board-up and shoring
• Roof tarping
• Water damage restoration
• Fire and smoke restoration
• Mold remediation
• Environmental cleanup
• Contents pack-out and cleaning
• General construction
• Remodeling and repair
• Roofing, siding, and gutters
• Commercial construction
• Catastrophe support

Sedgwick states that assignments are based on factors such as the contractor’s expertise, location, capacity, and performance.

Contractor technology

Sedgwick uses a web-based system called Contractor Community. Its public description states that contractors can use the system to track projects, review customer feedback, order materials, and manage assignments.

Its contractor inquiry form asks applicants about estimating platforms including:

• Xactimate
• Cotality
• T&M Pro

The form also asks about the company’s physical commercial address, zoning, branches, service areas, years in business, work types, and participation in other direct repair or TPA programs.

Publicly stated fees and requirements

Sedgwick does not clearly publish a complete contractor fee schedule or a full list of minimum insurance, certification, financial, and credentialing requirements on its public network page.

Contractors should request these terms directly before joining.

Potential benefits

Sedgwick promotes:

• Insurance-carrier and commercial opportunities
• Assignment matching based on company capabilities
• Preferred material pricing
• Contractor training
• Performance-based rewards
• Networking opportunities
• Digital project management

Contact Sedgwick about joining its repair network

Accuserve

Accuserve is a managed repair platform connecting property owners, contractors, and insurance carriers.

Its contractor network supports services that include:

• Water mitigation
• Interior restoration
• Reconstruction
• Fire and odor restoration
• Contents cleaning and pack-out
• Plumbing
• Hazardous-material removal
• Roofing
• Exterior services
• Board-up
• Roof tarping
• Window and glass restoration

Restoration owners researching CodeBlue, MADSKY, or AccuWin should know that these former brands were consolidated under the Accuserve name. They should not be treated as three separate current contractor networks.

Publicly stated fees

Accuserve publicly states:

• No signup fees
• No membership fees
• No renewal fees

That language should not automatically be interpreted as confirmation that no other project, administrative, service, technology, or program charges can ever apply. Contractors should review the current agreement and ask for a complete description of all financial terms.

Contractor support

Accuserve states that it assists with parts of the managed repair process, including:

• Scheduling inspections
• Property documentation
• Estimates
• Supplements
• Carrier communication
• Payment reconciliation
• Training
• Restoration protocols
• Administrative support

Its program is designed to reduce some of the administrative work involved in carrier-managed restoration projects.

Publicly stated requirements

Accuserve does not publish a complete list of minimum contractor requirements on its general contractor landing page. Applicants should confirm licensing, insurance, certifications, background screening, technology, service-area, documentation, performance, and equipment requirements directly.

Apply to the Accuserve Contractor Network

Eberl Managed Repair Network

Eberl operates a managed repair network that connects service providers with assignments from insurance carriers.

Its public materials state that the network handles service categories ranging from emergency work and restoration to repair and temporary housing. Eberl also supports regional and catastrophe-related opportunities.

Publicly stated contractor requirements

Eberl states that service providers may need:

• Appropriate state and local licensing
• IICRC certifications applicable to the mitigation services offered
• Equipment appropriate for those services
• A ProfileGorilla PreQual+ account
• Personnel background checks
• A certificate of insurance naming Eberl as an additional insured
• Carrier-specific minimum insurance coverage
• Proficiency in Xactimate, Cotality/Symbility, or both

Publicly stated fees

Eberl states that:

• There is no cost to apply
• There are no annual network fees
• Minimal credentialing fees may apply through ProfileGorilla

Applicants should still review the complete agreement and ask whether any project-related, administrative, technology, or payment terms apply.

Assignment expectations

Eberl clearly states that assignment volume and timing are affected by factors such as:

• Location
• Weather
• Seasonality
• Performance ranking
• Available services
• Certifications
• Market demand

This is an important reminder that acceptance into a network does not guarantee a specific number of assignments.

Potential benefits

Eberl promotes:

• Nationwide and catastrophe opportunities
• Carrier relationships
• Centralized communication
• Standardized documentation
• Direct payment from Eberl
• Network workmanship warranties
• Reduced administrative work

Apply to the Eberl Managed Repair Network

Westhill

Westhill describes its service as a digital managed repair platform connecting insurance carriers, institutions, property owners, and contractors.

Its platform provides property owners and contractors with project information such as estimates, scope, schedules, and status updates.

Publicly stated fees

Westhill states that contractors are not charged:

• To enroll
• When Westhill sends an opportunity

Westhill states that contractors pay a percentage of the total contract value when they complete a job obtained through the program.

The public page does not state the exact percentage. Contractors should request the current percentage and clarify how it is calculated before joining.

Publicly stated contractor qualifications

Westhill says it considers:

• Active state business registration
• Applicable state licensing
• Employee background checks
• Online reputation and reviews
• Appropriate liability insurance
• Extended workmanship warranties
• Professional-organization affiliations
• Premium-brand affiliations

Potential benefits

Westhill promotes:

• Residential and commercial opportunities
• Jobs matched to the contractor's services and territory
• A one-job, one-contractor approach
• Digital project communication
• Qualified projects with a potentially higher close rate

No contractor should assume that every opportunity is guaranteed to close or that a particular volume will be available.

Apply to become a Westhill contractor

Lionsbridge Contractor Group

Lionsbridge Contractor Group is structured as a contractor cooperative serving the property insurance restoration and reconstruction market.

The program connects homeowners with participating contractors and provides project oversight, customer support, estimate review, contractor training, and workmanship warranty support.

Unlike a conventional contractor directory, its public enrollment information describes participating contractors as shareholders in its cooperative model.

Information requested during enrollment

The public contractor enrollment form asks applicants about:

• Physical commercial location
• Number of company locations
• Years in business
• Annual sales over the previous three years
• Full-service contracting capabilities
• Participation in other insurance restoration programs
• Xactimate proficiency
• Cotality/Symbility proficiency
• ProfileGorilla participation

Publicly stated fees and ownership terms

Lionsbridge does not clearly publish its current enrollment cost, shareholder investment, network fees, project charges, or complete financial terms on the public enrollment page.

Because contractors may be joining as cooperative shareholders, applicants should carefully review:

• Ownership requirements
• Initial and ongoing costs
• Voting or governance rights
• Exit provisions
• Project fees
• Warranty obligations
• Performance standards
• Territory expectations

Potential benefits

Lionsbridge promotes:

• Qualified insurance-related leads
• Carrier relationships
• Marketing support
• Contractor training
• Purchasing and operating discounts
• Customer-care support
• A five-year workmanship warranty program

Request information about Lionsbridge enrollment

Restoration TPA Network Comparison

This table summarizes publicly available information and is not a substitute for reviewing the current contractor agreement. Network terms and availability may change.

Questions to Ask Before Joining a Restoration TPA

Do not evaluate a network based only on the promise of more assignments.

Ask for clear answers to the following questions before signing an agreement.

What will it cost?

Request a written explanation of:

• Application fees
• Credentialing fees
• Annual fees
• Technology fees
• Referral fees
• Percentage-based project fees
• Administrative charges
• Payment-processing charges
• Required training expenses
• Inspection expenses
• Warranty costs

Ask whether fees are calculated from the total contract, collected revenue, approved estimate, labor, materials, overhead and profit, or another amount.

How many opportunities are available in my market?

No reputable program should be expected to guarantee a specific job volume unless that commitment is written into the agreement.

Ask:

• Is the territory currently open?
• How many contractors already serve it?
• Which services are needed?
• Are assignments exclusive?
• How are assignments distributed?
• Does performance affect future volume?
• Are catastrophe assignments handled differently?
• Can the network add more contractors to the same territory?

What services will my company be approved to perform?

A company may be accepted for reconstruction but not water mitigation, or for roofing but not full-service restoration.

Confirm approval separately for each service, location, branch, and catastrophe territory.

What are the required response times?

Ask about deadlines for:

• Accepting an assignment
• Contacting the customer
• Arriving at the property
• Uploading photographs
• Submitting an estimate
• Providing drying documentation
• Sending project updates
• Responding to estimate questions
• Starting repairs
• Completing work
• Submitting invoices

These requirements can affect staffing needs and administrative costs.

Who writes and reviews the estimate?

Clarify:

• Which estimating platform is required
• Who creates the initial estimate
• Who reviews it
• How pricing disagreements are handled
• How supplements are submitted
• Whether the contractor can decline a scope
• Whether program pricing differs from the contractor's standard pricing
• Whether overhead and profit are addressed
• Who communicates changes to the property owner

When and how will the contractor be paid?

Ask:

• Who sends payment
• Whether the check includes the property owner or mortgage company
• Whether deposits are allowed
• Whether payment is tied to milestones
• Whether the contractor must fund materials in advance
• Whether the network assists with collections
• How disputed amounts are handled
• What happens when the carrier's coverage decision differs from the contractor's invoice

What warranties are required?

A network may require the contractor to provide a workmanship warranty longer than the company typically offers.

Review the warranty duration, covered work, exclusions, callback procedures, financial responsibility, and obligations if the contractor later leaves the program.

How is performance measured?

Common measurements may include:

• Assignment acceptance
• Contact time
• Arrival time
• Estimate turnaround
• Project duration
• Documentation compliance
• Customer satisfaction
• Estimate accuracy
• Supplement frequency
• Complaint rate
• Warranty callbacks
• Communication
• Closing percentage

Understand which measurements affect assignment volume, probation, suspension, or removal.

How to Prepare Your Restoration Company Before Applying

A complete, organized application can improve the company’s chances of moving through credentialing efficiently.

Organize company documents

Prepare current copies of:

• Business registration
• Contractor licenses
• Trade licenses
• Certificates of insurance
• Workers' compensation information
• W-9
• Ownership documents
• Certifications
• Employee lists
• Background-check information
• Financial references
• Trade references
• Customer references

Review your insurance program

Have an insurance professional review the types of work your company performs and prepare for the possibility that a network may require higher limits or additional coverage.

Do not wait until the final stage of credentialing to discover a major insurance gap.

Confirm estimating capabilities

Make sure the appropriate team members can competently use the platforms required by the network.

Owning an Xactimate or Cotality subscription is not the same as having estimators who can create accurate, well-supported restoration estimates under strict deadlines.

Strengthen job documentation

A restoration company should be able to consistently produce:

• Initial-condition photographs
• Cause-of-loss information
• Moisture readings
• Moisture maps
• Equipment records
• Daily monitoring notes
• Demolition documentation
• Contents records
• Customer authorizations
• Change orders
• Completion documentation
• Clear invoices

Strong documentation protects the customer, contractor, and integrity of the project.

Review your online reputation

Make sure the company’s public information is accurate and consistent.

Review:

• Website
• Google Business Profile
• Customer reviews
• State license records
• Business address
• Phone number
• Service descriptions
• Leadership information
• Complaint history

A company should not manufacture reviews or hide legitimate problems. The goal is to make sure its public reputation accurately reflects the business. Companies working on this can also review how directory listings confirm consistent business information.

Assign responsibility for TPA administration

TPA assignments can create a substantial administrative workload.

Determine who will be responsible for:

• Monitoring portals
• Accepting assignments
• Contacting customers
• Uploading documents
• Managing estimates
• Answering program questions
• Tracking deadlines
• Handling supplements
• Closing projects
• Tracking payments

Companies that treat TPA administration as a small side task can quickly fall behind.

Should a Restoration Company Join More Than One TPA?

Some restoration companies participate in several networks, while others concentrate on one or avoid TPA work altogether.

Joining multiple networks may create access to more opportunities, but it can also increase:

• Software expenses
• Credentialing work
• Portal management
• Administrative staffing
• Performance requirements
• Training commitments
• Insurance obligations
• Conflicting deadlines

Before joining another program, calculate whether the company has enough estimating, production, administrative, and financial capacity to serve it properly.

A restoration company should also review each agreement for restrictions involving competing networks, customers, territories, marketing, and carrier relationships.

TPA Work Should Be One Part of a Balanced Lead Strategy

TPA and managed repair programs can be valuable sources of restoration work. They can also provide training, carrier exposure, purchasing advantages, operational structure, and opportunities in markets where a company needs more volume.

However, accepting work from a managed network is different from building direct demand for the company.

A balanced restoration lead strategy may include:

• TPA and managed repair assignments
• Insurance-agent relationships
• Plumber relationships
• Property-management accounts
• Commercial clients
• Referral partners
• Past-customer referrals
• Google Business Profile visibility
• Organic search
• Paid search
• Community relationships
• Restoration directories
• Direct property-owner inquiries

The goal is not to choose between TPA work and direct leads. The goal is to understand the economics, requirements, and risks of every lead source so the company is not unnecessarily dependent on only one. Our guide to getting more restoration leads covers the direct-demand side in more detail, and how restoration companies can become the answer in AI search explains what property owners now see when they ask an assistant for help.

The strongest restoration businesses rarely depend on one path alone.

An Additional Way to Reach Property Owners Directly

The Restoration Directory provides another path for established restoration companies that want to be found by property owners searching for qualified local help.

The Restoration Directory is not a TPA, insurance carrier, claims administrator, or managed repair program.

It does not assign insurance claims, administer the restoration project, make insurance coverage decisions, write the contractor’s estimate, or insert itself into the contract between the restoration company and property owner.

Instead, the Directory is designed to help property owners research restoration companies serving their communities.

When a qualifying company becomes Directory Certified, its profile can provide property owners with information about its:

• Services
• Service areas
• Time in business
• Customer reputation
• Certifications
• Emergency availability
• Company background
• Project experience
• Contact information

Property owners can then contact the restoration company directly.

This gives restoration companies a way to increase their visibility without every opportunity having to move through a carrier assignment or managed repair workflow.

Directory certification does not guarantee calls, leads, jobs, search rankings, or revenue. It is a visibility and trust opportunity for companies that meet the Directory’s current qualification standards.

TPA participation and Directory certification can work together

Restoration companies do not need to choose only one approach.

A company may use TPA networks to pursue managed insurance assignments while also using The Restoration Directory to:

• Reach property owners directly
• Strengthen its public company profile
• Display verified business information
• Explain its services
• Highlight its local service areas
• Build trust before the first phone call
• Reduce dependence on a single source of work

TPAs help manage eligible assignments within their network relationships.

The Restoration Directory helps qualified restoration companies become more visible to the property owners using the Directory to research local help.

They solve different problems and can be part of the same growth strategy.

Frequently Asked Questions About Restoration TPA Networks

Official Network Resources

• Contractor Connection — information for contractors
• Alacrity Solutions — contractor prequalification
• Sedgwick — managed repair network
• Accuserve — contractor application
• Eberl — managed repair network
• Westhill — contractors
• Lionsbridge Contractor Group — contractor membership

External sources are provided for reference. The Restoration Directory is not affiliated with these organizations, and network terms may change without notice.

Research the Networks, Then Build the Right Mix

Joining a restoration TPA can create valuable opportunities, but it should be treated as a major business decision rather than a simple lead signup.

Study the fees. Review the contract. Understand the response requirements. Calculate the administrative cost. Confirm how estimates, supplements, warranties, payments, and performance measurements are handled.

Most importantly, determine whether the program fits the way your restoration company operates.

The strongest restoration businesses rarely depend on one path alone. They build a balanced mix of managed assignments, professional relationships, repeat customers, local visibility, and direct property-owner demand.