Westhill Restoration Network: What Contractors Should Know

The Restoration Directory Editorial Team · Published August 25, 2026 · Last updated August 25, 2026

Westhill operates a managed repair platform that connects property owners with contractors through insurance and institutional relationships. For contractors, the opportunity is more structured than an ordinary lead marketplace: Westhill helps manage contractor selection, project communication, scope and estimate workflows, scheduling, and the repair experience inside its platform.

Westhill’s current public contractor page says it provides both residential and commercial opportunities and evaluates contractors based on business registration, licensing, employee background checks, online reputation, insurance, workmanship warranties, professional affiliations, and premium brand affiliations.

This guide explains what Westhill currently publishes and what a restoration contractor should verify before signing an agreement. Public webpages are not the contract, and the current contractor agreement controls the actual fees, service levels, warranties, responsibilities, and termination provisions.

Restoration TPA Networks

What Is Westhill?

Westhill describes itself as a fully digital managed repair platform. Its carrier, agency, policyholder, and contractor pages describe a system that helps property owners identify contractors, move through estimating and approval, track repair progress, and complete projects through a managed workflow.

For a restoration company, that means Westhill is not simply sending a phone number and stepping away. The contractor is participating in a process with platform communication, project milestones, customer-service expectations, and program requirements.

How Are Westhill Jobs Assigned?

Westhill emphasizes “one job, one contractor” in its contractor materials. Its current campaign page says Westhill jobs are qualified and funded by insurance carriers and that, once selected, the job is sent to only one contractor.

Older Westhill knowledge-base material describes a recommendation process that can consider service area, capability, customer-service rating, proximity, how recently a contractor received a job, and network affiliation. Because that material is older, contractors should not assume those are the only current ranking factors. The important point is that network participation does not necessarily mean equal assignment volume.

Ask Westhill how contractors are currently ranked, how service areas are defined, what causes an office to receive more or fewer opportunities, and how customer satisfaction affects future work.

Westhill’s Current Public Contractor Qualifications

Westhill currently says it considers the following when evaluating contractors:

• Active state business registration
• Valid state-level license where applicable
• Background checks for employees
• Strong online reputation and reviews
• Appropriate liability insurance coverage
• Extended workmanship warranties
• Affiliation with professional organizations
• Premium brand affiliation

These are public qualification factors, not a complete list of contractual obligations. A restoration contractor should request the current onboarding checklist for its specific service category and geography.

For restoration work, also verify whether Westhill requires specific IICRC certifications, environmental or remediation credentials, equipment standards, response capabilities, estimating platforms, photo standards, or other documentation requirements for the assignments you expect to receive.

What Does Westhill Charge Contractors?

Westhill’s public contractor page currently states that it does not charge an enrollment fee and does not charge the contractor when it sends a job.

It then states that when a contractor completes a job, the contractor pays a small percentage of the total contract value.

Westhill does not publish the percentage on the public contractor page. Do not build a profitability model around an assumed number. Ask for the exact current percentage, what amount it is calculated against, when it is charged, whether taxes or change orders affect the calculation, whether there are exceptions, and whether any additional program or technology costs apply.

A percentage that looks small at the top line can materially change gross profit on labor-intensive restoration or reconstruction work. Model the fee against actual job mix before deciding whether the network is financially attractive.

What About Workmanship Warranties?

Westhill’s public agency and property-renovation materials state that repairs and renovations completed by Westhill contractors include a five-year workmanship warranty. Its policyholder and carrier pages also discuss workmanship warranties and, in some partnerships, longer warranty periods.

Contractors should verify the exact warranty obligation that applies to their current agreement, service category, and carrier program. Ask who administers the warranty, which work is covered, whether emergency mitigation and remediation are treated differently from reconstruction, how claims are reported, and whether the contractor bears all return-trip costs.

Do not assume the general public warranty language is identical to every contractor agreement.

What Should Restoration Contractors Verify Before Joining?

Before signing, get written answers to the issues that affect operations and margin:

• Exact completed-job percentage or other fees
• The base amount used to calculate the fee
• Payment process and payment timing
• Service territory and whether it is protected or shared
• Response-time and inspection-time expectations
• Assignment acceptance and decline rules
• Required estimating software and estimating guidelines
• Photo, moisture, scope, and documentation requirements
• Supplement and change-order procedures
• Customer communication requirements
• Carrier service-level agreements that flow down to the contractor
• Workmanship warranty requirements
• Subcontractor rules
• Background-check requirements
• Insurance limits and endorsements
• Performance metrics and scorecards
• How complaints affect network standing
• Suspension and termination provisions
• Whether a contractor can communicate directly with a carrier or adjuster when needed
• How scope or pricing disagreements are escalated

The operational burden matters as much as the referral opportunity. A network can create revenue and still be a poor fit if the company cannot meet its service levels without adding administrative cost or weakening margin.

Who Is Westhill Likely to Fit Best?

Westhill may be worth evaluating for contractors that already have strong customer service, organized project management, reliable estimating, disciplined documentation, current licensing and insurance, and the ability to work inside a digital managed-repair process.

It may be less attractive for a company that wants every job to follow its own communication and estimating workflow or that has not modeled the network fee against actual gross profit.

The decision should be based on net economics and operational fit, not the headline promise of more jobs.

Frequently Asked Questions

Sources and Further Guidance

1. Westhill — Contractors
2. Westhill — Platform
3. Westhill — Agency
4. Westhill — Policyholders
5. Westhill — Contractor Campaign